Complaint Redress Mechanisms—An Important Part of High Quality Work

As a potential customer, we would love to tell you that your images will never have any problems, but the truth is that as we try to meet your vision we can make errors. You may find that you wanted less saturation on your photos, or that there was a small edit that should have been made, but accidentally got lost.

Photography is an art form, and as such we’re working to meet your vision. That involves getting to know you as a person and understanding your needs and wants over time. That is why it is so important to have an effective and efficient complaint redress mechanism.

Poor Complaint Redress System, Poor Customer Service

A complaint redress mechanism is a set of procedures that employees undertake when a customer has a problem with the product. If they are not 100% satisfied, the issue is logged appropriately, placed in a widely–accessible manner to help with future projects, and proper steps are taken to prevent the error—and similar errors—from ever taking place in the future.

Every company needs to have an efficient complaint redress mechanism, yet very few do. These systems are designed to ensure higher quality work, fewer errors, and a faster completion time. Without them, errors are prone to be repeated, and escalation in these problems goes unaddressed.

Effective Complaint Redress System, Excellent Customer Service

A proper complaint redress mechanism is a crucial part of customer satisfaction. You need a company that not only has this type of system in place, but also has top management that enforces the SLA terms to ensure complete customer satisfaction.

That’s what we have in place at our company. The most important part of offshore partnerships is the ability to trust that the company has your best interests in mind, and wants to consistently improve on their products and processes. That’s why we have a detailed complaint redress mechanism in place—one with an error identification documentation system (so errors are not repeated), management that truly believes in their service level agreement, and multiple escalation levels to enhance classification of problems and respond accordingly.

We also have a system in place that addresses customer complaints quickly and efficiently, remaining dedicated to the customer's overall happiness with the product.

Choose the Right Company For Your Offshore Projects

There are many factors that make a truly efficient and effective outsourcing partner for your image editing needs. The complaint redress mechanism is most certainly one of those factors, and something we pride ourselves in at SmartPHOTOeditors. Contact us today to learn more.

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